Client Access

Clients can be given access to view their own data. This would lead to reduction in basic hygiene queries, enforcing better utilization of CRM time and resources.

Data Accessibility

Each customer will get a unique user ID for each unit he/she purchases. The organization can decide what data the client can view.

Document Download

Clients can download relevant documents from the SOT.

Queries and Complaints

Client queries and complaints can be done in SOT. Adequate escalation mechanisms are available for client servicing on time. This would reduce inbound communication from clients and less customer effort post sales.

Customer E-Mails

Customers can write emails and receive timely responses through the customer portal while also tracking the status of their queries or complaints in real time. This ensures greater transparency, faster issue resolution, and an improved customer service experience