Client Access: Client access can be given to view their own data . This would lead to reduction in basic hygiene queries thereby better utilization of CRM time and resources.
Data Accessibility: Each customer will get a unique user id for each unit he/she purchases. Organization can decide what data can be seen by the client.
Document Download: Client can download relevant documents from the SOT.
Queries and Complaints: Client queries and complaints can be done in SOT. Adequate escalation mechanisms are available for client servicing on time. This would reduce inbound communication from clients and less customer effort post sales.
Customer Emails: The customer can write email and get response through the customer portal. He can also check the status of his query/complaint.